OwnVitals for iPhone

Support

Help with setup, Health permissions, sync status, privacy questions, and data requests.

Contact

Email support@ownvitals.com with your question. Include your iOS version, app build number, and a short description of what happened. Do not send device tokens or dashboard tokens by email.

Response target

Support requests are usually reviewed within 2 business days. Urgent medical issues cannot be handled through this support channel.

For emergencies

OwnVitals is not monitored for emergencies. If you think you may have a medical emergency, contact local emergency services immediately.

Setup checklist

Open Settings in the app and confirm the backend Base URL is correct.
Confirm the Device ID matches the token configured on the backend.
Confirm Health permissions are granted in iOS Settings or the Health app.
Use Sync Now after permission or token changes.
Check the Dashboard tab after a successful sync.

Sync troubleshooting

If Health access is limited, reopen Health permissions and approve the categories you want to sync.
If authentication fails, rotate the device token on the backend and enter the new token in the app.
If the dashboard is empty, confirm the backend has imported the latest sync payloads.
If background sync is delayed, open the app and run a manual sync.

Privacy and data requests

For access, deletion, correction, or token rotation requests, use the process on the Data Rights page.